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The economic downturn has sent a shiver throughout the non-profit and civic community and among funders, too. Money is in short supply, and people are scurrying about to secure their organization's future. But where are we running to, and why?
What I hear most often these days is people's belief that they must prove their worth and value to their funders, members, Congress, and others if they are to remain viable. The result is a mad dash to create new, highly targeted initiatives that will appear relevant and significant to our communities and society.
But this race to produce short-term benefits will not deepen one's relevance or significance to communities or the people who live there. Indeed, we must know that this approach is organization-centric, with the main goal of improving the organization's status and funding, but not necessarily improving the community or people's lives.
Another response to the economic crisis is for organizations to hunker down and identify cuts in programs, staff, and other operating expenses. Such steps are often necessary. But they often signal a retreat and with drawl from the very communities that are our very source of support and sustenance. Instead, the focus is the organization again; and in this way, we can become victims of an ever-intensifying obsession with internal matters.
Recently, together with the Kettering Foundation, we released a report called The Organization-First Approach which details the prevalence and danger of inward efforts. Such steps may seem familiar, even prudent, but inwardness will never produce community relevance and significance; we need to look outward for that. Thus, we must take a different path out of the current crisis:
1. Start with the community first. Mark Leonard, General Manager of WILL, the public radio and television station in Urbana/Champaign, said after going through our Community Engagement Initiative (in partnership with the Corporation for Public Broadcasting) that all their efforts now "Start in the community, not in our conference room." The challenge for all of us is to know our own community context and the implications for what you do. This is not about surveys, focus groups, marketing, or similar techniques; rather, it is about developing a deep understanding of people's fears, concerns, hopes and aspirations. You must know these to know how to address them; and you must address them or risk irrelevancy.
2. Focus on community, not institutional impact. If you want your efforts to be significant, then you must focus on community impact, not simply the impact on your organization or institution. Too many efforts are undertaken with the organization in mind, and with the community merely serving as a playing field to reach our organizational goals. But this is backwards. The community itself should be the focus of our efforts; only then can our organizational mission be truly achieved.
3. Change how business is done. When things are topsy-turvy is the best possible time to strike new relationships and forge more productive norms for how public business is done. Simply pushing your own programs may create short-term notoriety for your organization, but such efforts won't change the underlying conditions you and others face. It is these underlying conditions that must change if we are to have a fighting chance at creating long-term hope and change. Now is precisely the time to address, and change, these underlying conditions.
4. Don't wait, act now. This is a time to step forward and take action. But you must be crystal clear about your mission and return to your core values. If you want to be visible to others, if you want to be seen as being relevant and significant, then put a stake in the ground on what matters most. Know what your real contribution is.
Over and again I encounter good people who are running faster and faster to find the short-term fix to their relevance challenge. But these individuals and organizations will not find success, only more churn, activity, and inwardness. It is those who step up and turn outward who will be the real winners. They will create needed impact for their communities, and they will discover along the way a renewed sense of community relevance and significance.
Hard times demand that we turn outward. Simply running faster won't get us there.
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Re: Finding Relevance in Tough TimesApr 17, 2009 | AmberIn such hard economic times, it is hard to criticize help that is being offered. It seems these “selfish” organizations are still stepping up to provide a service to those in need. I think it is good leadership to position yourself in a way that you are able to keep in operation and help the community in which you reside. I understand it seems some individuals are being self-centered in their giving. However, I can’t ignore the other organizations that are not doing anything at all. At least they are trying to balance that act with service. -
Re: Finding Relevance in Tough TimesMar 26, 2009 | rich harwoodAmy -
Thanks for your comment and concern! My argument is not about whether an organization or group is focused on short-term, immediate needs or long-term change. To dismiss the former is to ignore reality. Rather, my concern is when organizations act merely in their own short-term interests divorced from the actual context of their community. Too many times I have seen organizations adopt plans under the banner of doing good, but merely to simply better postion themselves.
Immediate needs in the community, especially now, cannot ignored. -
Re: Finding Relevance in Tough TimesMar 25, 2009 | Amy Casavina HallRich,
I've enjoyed following your comments for the last few years. I am left a bit stunned and disappointed by your latest blog.
I don't see how being responsive to the immediate and rapidly changing needs in our communities is somehow exclusive to doing the long-term work to change community conditions. Why assume this is an and/or situation?
I am not going to detract from new efforts to provide food to children who, due to the economic downturn, would otherwise go without dinner. Hopefully, efforts with a community impact focus will have new awareness and information on the depth of the challenges to provide long-term food security. And more immediate, direct service providers are facing such increases and overwhelming demands that it all but forces conversation and action on addressing root causes.
I don't think there is any reader of the blog who would dispute the principles articulated to center community at the heart of work. But let's not equate all short-term interventions as organizational-status building, and forget that moving quickly and deliberately is also sometimes urgently needed. -
Re: Finding Relevance in Tough TimesMar 25, 2009 | Erik JensenRich -
I absolutely agree with your comments about outward vs. inward focus. Organizations that are truly effective in leadership and capacity building, are those that support, encourage and build efforts from a servant-leadership position. In this role, organizational ego often falls outside the realm of what it takes for effective action. Community capacity builders must not view themselves, or any other single entity as getting, or deserving top booking on the marquis of public attention. Rather they serve to shine a light on broader partnership, often away from themselves and toward the accomplishments of joint action. If leadership forgets this, over time, partnerships collapse.
I have found that this style of community building flies in the face the "me-first", "immediacy-impact" culture which dominates today. Far too many board members and community leaders do not support professionals who focus on the development of sound, long term, joint effort in addressing community issues. Rather, they choose to focus on what "publicity" said professional has garnered in the last 6 months. It's too bad and very short sighted.
Ultimately, what is rewarded and encouraged at the community level will shape the future. I don't see many local or national leaders who really understand and get what it takes to build and strengthen community.
Thanks for being tireless in your efforts as I truly hope the Harwood messages continue to gain traction.
Erik