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Like you, I
have been watching the BP oil spill spread
across the Gulf Coast. The potential negative
effects are beyond imagination. Or, as BP might
say, they’re “Beyond Petroleum,” the
company’s clever tagline. So, when things go
wrong, as they have with BP, I’m wondering:
is there a difference between contrition and
responsibility?
Since the spill, the head of BP, Tony Hayward, has been on nearly every television and radio program, in newspapers and online, and seemingly everywhere else. He’s done an admirable job of representing his company. One can only imagine the number of crisis management consultants that have schooled the BP exec in pinpointing the exact language and pitch to use.
But saying you’re sorry – indeed, being contrite – should never be confused with embracing responsibility and, ultimately, accounting for one actions. For someone like Tiger Woods to be contrite but not accept responsibility is one thing; for BP it is something entirely different. One is largely a personal matter that has become public; the other is a public matter that directly affects people’s lives.
I often fear that we have conflated contrition and responsibility. We enable people, organizations and, yes, corporations, to proclaim how sorry they are, only for them to return to business as usual. There are press conferences, memos, solemn meetings, long talks, among other things, in which those who have done something wrong, are contrite, even ask for forgiveness, and then everything is deemed okay.
Except oftentimes everything is not okay. 200,000 gallons of crude oil spill into the Gulf Coast each day, wreaking havoc on fisherman and their families, the fragile eco-system, tourism, and the health of entire communities. One estimate is that the oil now covers 2,000 square miles, a figure sure to expand. No, things are not okay in the Gulf Coast.
Responsibility would require BP to own the accident, to find safer ways to drill oil, to work with federal and state officials to clean up the mess, to support local communities to adjust to this new reality. During the Exxon Valdez spill, Exxon made all sorts of pledges, only to tie up matters in court for years.
Contrition is a new short-hand for getting out of bad situations. Offer the quick apology, give the appearance of change and improvement, ask to be absolved, and then keeping moving. It’s the advice that celebrities get when they get caught in compromising situations; same for famous and not-so-famous athletes; same for corporations. Unfortunately, it has become the same approach for many of us, too.
The tagline “Beyond Petroleum” is meant to signal that BP cares more about simply drilling oil and selling gasoline. They now need to show us what it means to live out this tagline and account for their actions. Contrition is not enough.
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Re: The BP Oil MeltdownAug 19, 2011 | LetitiaNow that's sbulte! Great to hear from you. -
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Re: The BP Oil MeltdownMay 25, 2010 | Judy FeldmanYes, ACTING out of responsibility is to be encouraged, and yes, \"corporate personhood\" has it\'s implications. AND, as citizens, we also need to act on our own responsibilities. Haven\'t we been vocal in our calls for more \"American oil?\" Was BP drilling just for grins, or because we were a willing and hungry market? There is no doubt that I crave more corporate conscience, and more action to back up contrition, nor any doubt that I want to see BP \"do the right thing, not just talk about it\" -- I just sense that in order for true accountability and responsible living to take place, we must ALL engage in such practices. -
Re: The BP Oil MeltdownMay 4, 2010 | joan sYou briefly mention the Exxon Valdez spill. The sordid account of Exxon\'s failure to make good on its promises of cleanup should be trumpeted loudly and widely, like this one:\r\nhttp://voices.kansascity.com/node/8857\r\nOne of the most positive acts for the public good is to get rid of \'corporate personhood,\' or we will continue to wring our hands and shake our fists to little avail.